Ordering Procedure:
Written authorization by customer is required for all orders.  Examples of acceptable authorization include a customer purchase order, signing of a CalConn United estimate, or a customer e-mail approving a CalConn United estimate.
All company invoices are sent via e-mail to an authorized customer representative.  
Forms of payment include:  approved company checks, ACH bank transfers and bank cashier’s checks.  Verification of payment will be sent via email.

Product Returns:
Return claims pertaining to product received in error or damaged in shipping must be made within 15 days of shipment departure from CalConn United.  All product returns must be authorized by a CalConn United representative for credit to be issued.  Credit will not be issued for returns when product was sold on a non-return basis, or was damaged, soiled, tarnished, or otherwise altered in any way.  Unauthorized returns will be discarded at the customer’s expense.  

Due to the parameters of our manufacturing process, we reserve the right to ship +/- 10% and invoice accordingly.  Buyer assumes full responsibility for any particular use or purpose of products purchased.  CalConn United cannot test all prescription medicines that exist on the market and accordingly, makes no such claims toward product effectiveness for all medicinal creams.  The Food and Drug Administration has not evaluated CalConn United's airless pump bottles.   A licensed pharmacist should always evaluate use with any prescription medication and test for proper calibration for that specific medicine. CalConn United bottles should be filled to capacity for optimum results.